Refund policy

Tagfire is operated by Lead Logic Australia.

Your rights under Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items If your item arrives faulty, damaged, or isn't what you ordered, email admin@tagfire.shop with your order number and a photo or short video of the issue. We'll arrange a replacement, repair or refund in line with your rights. You won't need to pay return shipping for faulty or incorrect items.

Refunds Approved refunds are issued to the original payment method within 5–10 business days of approval or of us receiving the return.

Cancellations You can cancel your order free of charge if it hasn't been dispatched yet. Email admin@tagfire.shop as soon as possible.